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| 7:36 p.m.-2003-08-13 Well, it's been an eventful 3 days. I hate full moons. Anyone who will look you in the face and tell you that people are NOT more whacked out on the full moon have never worked in health care. It's that simple. Case in point. Last Thursday, Madame X calls the pharmacy thirty minutes before closing time, and wants Pills A and B filled. We look at her chart, and discover that while she has some refills for Pills A, Pills B are out of refills. It's too late to call her doctor, so we put it off until the next morning. Next morning comes. We discover that Madame X's doctor is not open on Friday. We obligingly leave a message at 9:15 am, and tuck the request away in the appropriate file. Cut to Monday morning. Madame X comes in. Madame X wants her pills. The Cat Lady (who works the front desk) proceeds to pick out the filled prescription and gives it to Madame X. Madame X pays, and leaves. Ten minutes later, Madame X returns. We've only given her Pills A. She wants Pills B. Confusion ensues, because Cat Lady calls upon der Weasel to help her find the missing pills. No one thinks to come ask myself or the Lead Tech what might be going on. Meanwhile, Madame X's face has begun to turn red. When der Weasel finally comes back, humbling begging the Lead Tech and myself to help him find the missing pills, we glance at the Box of Requests That Doctors Have Not Called Back On...and lo and behold, there is her request. Madame X goes ballistic. How DARE we tell her that the doctor has not called back yet? Didn't we call him on Thursday when she called? When we admit we did not, we called on Friday, Madame X goes positively volcanic. Then we point out to her that her doctor is not open on Friday, either, so when we called wouldn't've mattered much anyway, as he closed an hour before she called us on Thursday. Madame X did not like a slice of reality pie. Why was her doctor not open on Friday? Why didn't we call and tell her her doctor was not open on Friday? [Editor's Note: Frankly, I personally DO know what days my doctor is closed...just in case I have an emergency...I'd rather go straight to the ER instead of making a side trip to a doctor who is closed...but that's just me] Don't we know that she has to drive from The Other Side Of Town to come get these specially prepared pills? [Ed Note: I work in a compounding pharmacy...we make up pills and liquids, kind of like a medieval apothecary...mostly, hormone replacement therapy and stuff for cats who dislike being pilled] We were the only compounding pharmacy anywhere near her! I try to helpfully explain to her that, in her desire to make certain that know one knows what medications she takes, and to reduce the possibility of us misuing her personal information...she refused to give us her phone number. Unsatisfied, she launched into a rampage. Didn't we know that the meter was running? She wasn't going to risk getting a ticket because we messed up her order! How DARE we cause her to get a parking ticket with our tardiness? Der Weasel interjected that parking was free in the lot in front of our store for the first hour and a half. Unsatisfied, she was NOT going to risk getting a parking ticket! Oh no. So der Weasel offers soliciously that there is /free/ fifteen minute parking in the load/unload zone in front of the pharmacy. Looking dubious, Madame X stormed out. Only to storm back in, five minutes later [meanwhile, back in the compounding room, Cyclops and Cinderella were busy trying to MAKE said capsules up, just in case the doctor called while she was busy rampaging], to announce that der Weasel has LIED to her. There was no parking there! She'd never seen anyone parking there. Der Weasel obligingly went outside, and spent ten minutes explainging the concept of 15 minute load/unload to her. We were somewhat rescued by the fact that the doctor /did/ call before she got back from moving her car...and Madame X, who was so busy making certain that no one could abuse her personal health information, gleefully shrilled her entire medical and pharmaceutical history to the entire pharmacy at the top of her lungs in the process of protesting her 'horrible treatment'. I was restrained by the Lead Tech and the Floor Pharmacist from going out and telling Madame X where to go. After all, the closest compounding pharmacy to her home was actually just a mile or two away... Fearing the next incident of Mad Cow Disease, The Captain
some moron in the neighborhood hooting like a drunken gorilla  The Internet's Mood: The Captain Recommends Dogcessorize 2006-08-13 - Movie Review: Monster House 2006-08-07 - Movie Review: The Descent 2006-06-09 - Movie Review: The Omen 2006-06-03 - She's here, She's here! 2006-05-22 - Blame the Cabin-Boy for playing 50 questions.
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